To all of those trendy peeps who’ve got the goods to deliver unreal customer service – WE WANT YOU!
Redfellas is looking for gang members who are full of life, passionate, energetic and love people!
Under training. The training for ”consigliere-status” includes an introduction to the concept REDFELLAS, practical training at all stations. Customer service and product knowledge.
Approved at all stations. Barista-certification. You will be responsible for serving customers, following health and safety procedures, and keeping the store clean.
Barista-certified. Undergoes a one day customer service/product knowledge/food safety/education of soldiers course. Capos report to the Underboss (Store Manager). Highly customer focused, have the ability to motivate a team and are keen to progress within a REDFELLAS® Responsible for serving customers, following health and safety procedures and keeping the store clean. Assists in the development and training of soldiers™ and ensuring customer satisfaction. Also assists in: maintaining a high quality of store operation; analysing financial performance, ensuring customer satisfaction; and maintaining product quality and in leading and recruiting the team and in the implementation of company policies and procedures.
Underboss (store manager)
The Underboss. Undergoes a one day course involving budget, Quinyx, leadership skills, recruitment etc. Reports directly to the Boss (Store Owner or franchisee). Main role: maintain a high quality of store operation; analyse financial performance; ensure customer satisfaction; and maintain quality. To lead and motivate the team to ensure the financial success of the business. To support, implement and communicate company policies, processes and procedures to all staff. The role involves the recruitment, training and development of high performing teams.